Return Policy

At 309 Machine, we understand the importance of customer satisfaction. That's why we have implemented a comprehensive return policy to ensure that our customers have a hassle-free experience when it comes to returning products.

Our return policy is designed to provide you with peace of mind, knowing that you can return any product that does not meet your expectations. Whether you have received a defective item or simply changed your mind, we are here to assist you.

30-Day Return Window: We offer a generous 30-day return window for all our products. This means that you have 30 days from the date of purchase to initiate a return.

Exception: There are no returns on Ported Chainsaws or any gasoline powered equipment. All sales are final.

Condition of the Product: To be eligible for a return, the product must be in its original condition, unused, and in the same packaging as when you received it. Please ensure that all accessories, manuals, and any other items that came with the product are included in the return.

Return Process: To initiate a return, please contact our customer support team. They will guide you through the return process and provide you with a return authorization number. This number is essential for processing your return.

Return Shipping: The cost of return shipping will be the responsibility of the customer, unless the return is due to a defective or incorrect item. We recommend using a trackable shipping method to ensure that the product reaches us safely.

Refund or Exchange: Once we receive the returned product and verify its condition, we will process your refund or exchange. If you choose a refund, the amount will be credited back to the original payment method. If you prefer an exchange, we will ship the replacement product to you promptly.

Customer Satisfaction: Your satisfaction is our top priority. If you have any questions or concerns regarding our return policy, please don't hesitate to reach out to our customer support team. They are available to assist you and ensure that you have a positive experience with 309 Machine.

Thank you for choosing 309 Machine. We appreciate your business and look forward to serving you again in the future.